Legal
dx0 Sub-processors
Third-party vendors that process personal data on behalf of our customers
Last updated: July 7, 2026
dx0 (HappySoup Limited) uses the sub-processors listed below to provide the Service. This page constitutes the current list of approved Sub-processors under Section 5 of the dx0 Data Processing Addendum ("DPA"). By accepting the DPA, Customer provides general written authorisation for dx0 to engage these sub-processors, in accordance with Section 5 of the DPA. dx0 will notify Customers of any additions or replacements to this list at least 14 days before the change takes effect, in accordance with Section 6.3 of the DPA, via email or by updating this page.
For questions about this list, contact us at help@happysoup.io.
Core Infrastructure
| Sub-processor | Purpose | Location | Personal Data Processed |
|---|---|---|---|
| MongoDB Atlas (AWS eu-west-1) | Primary database | EU — Ireland | Account data, session records, AI conversation history, workspace configuration, application logs. |
| AWS S3 (eu-north-1) | Object storage for metadata index and audit logs | EU — Stockholm | Encrypted Salesforce metadata index; encrypted audit logs. |
| AWS KMS (eu-north-1) | Encryption key management | EU — Stockholm | Encryption/decryption requests only; no customer content. |
| Render | Compute — API server and background worker | EU | Application runtime; logs. |
AI Processing
| Sub-processor | Purpose | Location | Personal Data Processed |
|---|---|---|---|
| OpenAI, Inc. | AI-powered analysis and explanations | United States | Targeted Salesforce metadata snippets; user query content; prior conversation turns. Not the full metadata index, not credentials. |
Transfer mechanism for OpenAI: Standard Contractual Clauses (EU Commission Decision 2021/914), Controller-to-Processor (Module 2).
Customer Communication
| Sub-processor | Purpose | Location | Personal Data Processed |
|---|---|---|---|
| Crisp | In-product support messaging | Netherlands / Germany, EU | Email address and name, captured when support chat is used. |
| Resend | Transactional and product communication emails | United States | Email addresses of dx0 users. |
Changes to This List
dx0 will notify Customers of any additions or replacements to this list at least 14 days before the change takes effect, via email or by updating this page.